Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is free for most orders larger than $100. Some large items that must be shipped by truck are excluded from the free shipping offer. Shipping will be automatically calculated prior to submitting your payment information. To check the shipping for an order before placing an order, add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. For additional information, see our Shipping Information page.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you believe that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Customer service can be reached at (888) 496-2744 or at firstname.lastname@example.org. Please click here for more information on how to reach the Hinkley Lighting Gallery customer service department.|
|What is your return policy?|
|To learn about returns for Hinkley Lighting Galley, please click here.|
|When will my order ship?|
|For details about shipping, please read our Shipping Information page.|