If you are not completely satisfied with your product(s), you may return the product(s) within 30 days of your purchase for a full refund less shipping charges, (if applicable). For special orders, the manufacturer's 25% restocking fee will apply (does
not apply to in stock items from Hinkley Lighting Gallery's local warehouse).
The customer must notify customer service at email@example.com within (14)
days after receipt of any return products. No exceptions after (14) days.
Upon return of product, the product must be:
- In the original packages
- New condition
- Not installed or modified
- Custom or handmade products
- Clearance or Sale items
Returns for Defective Products
If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do not ship the product back without contacting us first for a Returned Goods
Authorization (RGA) issued and return instructions. After we receive the defective merchandise, upon claim and approval of inspection, a replacement fixture is exchanged at no charge for the defective fixture, unless the fixture is discontinued
or no longer available, then a refund of the purchase price less shipping and handling charges will be issued.
Returns for Damaged Products
Please inspect items upon receipt, if there are damaged items, please notify us right away. It is
your responsibility to inspect the fixture immediately and before having it installed. Please do not ship product until you have received return instructions, as long as there is proof of notification within 14 days you will receive return
instructions shortly after. After 14 days of receipt, if there is no notification from the customer, a refund or exchange will not be issued. No exceptions.
Merchandise that has been damaged in the return transit are non- refundable but would be refundable from the shipping carrier as long as the items are insured and a claim has been made to the shipping carrier. Hinkley Lighting Gallery recommends you insure your
return shipment. Hinkley Lighting Gallery will not refund if your product is returned damaged from the carrier and is not insured.
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